Every engagement begins the same way—fourteen weeks in the field, the full five-pillar system, and a final handoff built so any team member, creative partner, or future hire can pick it up and speak fluently about your property.
What varies is scale, depth, and stewardship. Choose the level that matches your property and team. If none of these fit your situation precisely, we can discuss a custom scope.
CLOS
12-30 Rooms
Small seasonal team
2–3 Story Ambassadors trained
Core Place Intelligence audit
Seasonal Story Library, 2 seasons
Staff fluency workshops, up to 30 staff
Final handoff + 3-month check-ins
BEST FOR
Best for properties where the land does most of the talking—and the story is already there, waiting to be named.
KNOWLEDGE ARCHIVE
All engagements include a 14-week research and fieldwork process, the full five-pillar system build, and a final handoff organized so any creative team, agency, or staff member can pick it up and speak fluently about your property. Scope and timeline beyond the research and fieldwork are determined by property size, team structure, and complexity. Pricing available in EUR, USD, and CHF.
CRU
31-55 Rooms
Year-round operations
4–5 Story Ambassadors trained
Full Place Intelligence System
Seasonal Story Library, 4 seasons
Staff fluency workshops, 20-50 staff
Multilingual story tools
Final handoff + 6-month check-ins
BEST FOR
Best for properties where heritage and contemporary sensibility coexist—and where knowledge needs to travel across languages, seasons, and new hires.
KNOWLEDGE ARCHIVE
All engagements include a 14-week research and fieldwork process, the full five-pillar system build, and a final handoff organized so any creative team, agency, or staff member can pick it up and speak fluently about your property. Scope and timeline beyond the research and fieldwork are determined by property size, team structure, and complexity. Pricing available in EUR, USD, and CHF.
GRAND CRU
56+ ROOMS
Complex seasonal operations
6+ Story Ambassadors trained
Full five-pillar implementation
Seasonal Story Library, all seasons including shoulder
Staff fluency workshops, 50-80 staff
Multilingual + cultural adaptation
Year 1 Stewardship includes:Quarterly story refresh
Annual fluency audit
Seasonal worker bootcamp updates
Guest feedback synthesis
BEST FOR
Best for established properties that understand institutional memory is a competitive advantage—and are ready to build systems that outlast any single season or hire.
KNOWLEDGE ARCHIVE
All engagements include a 14-week research and fieldwork process, the full five-pillar system build, and a final handoff organized so any creative team, agency, or staff member can pick it up and speak fluently about your property. Scope and timeline beyond the research and fieldwork are determined by property size, team structure, and complexity. Pricing available in EUR, USD, and CHF.
Get in touch
The properties we work with aren’t generic, and neither is our process.